Responsible Gaming

Gaming Should Be Entertainment

At cocoature.co.uk, we believe that online gambling should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to make money, earn an income, or solve financial problems. It is important to approach gambling with the understanding that the house always has an edge, and you should only spend what you can afford to lose.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gambling.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. We take age verification seriously and conduct robust checks during registration and throughout your time on our platform.

If you are under 18, or if you are in a jurisdiction where the legal gambling age is higher than 18, you must not use our services. Gambling by minors is illegal and harmful.

Warning Signs of Problem Gambling

If you experience any of the following warning signs, you may be developing a gambling problem. Please seek help immediately:

• Chasing Losses: Trying to win back money you have lost by gambling more
• Inability to Stop: Unable to reduce or control your gambling, even when you want to
• Hiding Gambling: Concealing the extent of your gambling from family, friends, or others
• Neglecting Responsibilities: Neglecting work, school, family, or other important obligations due to gambling
• Gambling with Borrowed Money: Using credit cards, loans, or borrowed funds to gamble
• Mood Changes: Becoming irritable or anxious when unable to gamble
• Escalating Stakes: Needing to gamble with increasingly larger amounts to achieve the same excitement
• Financial Problems: Experiencing financial difficulties due to gambling activities
• Relationship Strain: Experiencing conflict with family or friends over your gambling
• Failed Attempts to Quit: Making unsuccessful attempts to cut back or stop gambling

Self-Help Tools & Safer Gambling Features

We provide several tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the amount of money you are willing to lose over a specified period
• Reality Checks: Receive periodic notifications to remind you of how long you have been playing and how much you have spent
• Session Time Limits: Set a maximum duration for your gambling sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing our platform and all affiliated sites

We encourage you to use these tools proactively to maintain a healthy gambling experience. You can manage these settings through your account preferences at any time.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organizations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gambling
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Allows you to self-exclude from all online gambling operators licensed in Great Britain
• Gamblers Anonymous – Free peer support meetings across the UK
  www.gamblersanonymous.org.uk

International Resources

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de
  Telefonberatung: 0800 1 372 700 (free)

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but recovery is possible. If you or someone you care about is struggling with gambling, please do not hesitate to seek support. Speaking to a counsellor or joining a support group is confidential and can make a real difference.

Remember: Help is available, and you are not alone. Contact GamCare, GamStop, or any of the organisations listed above today. Your well-being is more important than any bet.

Questions or Concerns?

If you have questions about our responsible gaming policies or need additional support, please contact our customer service team at cocoature.co.uk. We are here to help and are committed to your safety and well-being.